I’m so glad you found us. There’s a change in the way things work over at Scentsy now. When you visit Scentsy.com, you’ll now be able to order directly from their site, what that means is that you’re assigned a consultant near you. It does NOT mean you’re ordering from the corporate office. You will still be ordering from a consultant.
The issue with this is that the consultant that received your order might not be as active in their business or might not be available or quick to answer questions regarding your product or your shipping status. We’re here for you. Make sure when you order, you look for us – Lose The Flame. We’re very involved in this business. Even though you might receive a thank you post card in the mail, you will never receive a call to bug you to order again. We understand that you’re busy! We sell our products online for those customers that prefer to buy online and have their orders shipped directly to them without having to wait for a party or a consultant to get back to them.
Customer service is very important to us and we value your business. Please let us know if there’s anything we can do for you. We have live chat on our site to help you find the information you need.
Again, thank you for visiting us and allowing us to handle your Scentsy product needs. (we’re addicted too!)
Lose The Flame, Inc.