When Starbucks releases an update to their system and everything crashes nationwide, there are some not so happy customers. What you do to prevent customers from being upset and tweeting on twitter and blasting their name all over facebook? You offer free coffee, of course. Now, instead of all the bad publicity and angry, frustrated loyal starbucks customers, you have happy customers, appreciating the generosity and customer service.
Customer Service is so Important
Customer service is so important. We try our hardest to make everyone happy and have a product that they love. There are times that decisions are made and are beyond our control, but it’s how you handle the situation after that differentiates one company or representative from another. Kudos to you Starbucks!
If you ever have a problem with our Scentsy products or have feedback to share, please feel free to reach out to us. We’re here to help!